Intent Classification in Question-Answering Using LSTM Architectures
ENEA（意大利国家新技术、能源与可持续经济发展署）
Giovanni Di Gennaro, Amedeo Buonanno, Antonio Di Girolamo, Armando Ospedale, Francesco A. N. Palmieri
备注：
Presented at the 2019 Italian Workshop on Neural Networks (WIRN'19) - June 2019
发表信息：
Progresses in Artificial Intelligence and Neural Systems. Smart Innovation, Systems and Technologies, vol 184. Springer, Singapore - First Online: July 2020
Question-answering (QA) is certainly the best known and probably also one of the most complex problem within Natural Language Processing (NLP) and artificial intelligence (AI). Since the complete solution to the problem of finding a generic answer still seems far away, the wisest thing to do is to break down the problem by solving single simpler parts. Assuming a modular approach to the problem, we confine our research to intent classification for an answer, given a question. Through the use of an LSTM network, we show how this type of classification can be approached effectively and efficiently, and how it can be properly used within a basic prototype responder.
Applying neural-networks on Question Answering has gained increasing popularity in recent years. In this paper, I implemented a model with Bi-directional attention flow layer, connected with a Multi-layer LSTM encoder, connected with one start-index decoder and one conditioning end-index decoder. I introduce a new end-index decoder layer, conditioning on start-index output. The Experiment shows this has increased model performance by 15.16%. For prediction, I proposed a new smart-span equation, rewarding both short answer length and high probability in start-index and end-index, which further …
IBM Israel Research Lab（IBM以色列研究实验室）；Hebrew University of Jerusalem（希伯来大学）
Intent detection with semantically similar fine-grained intents is a challenging task. To address it, we reformulate intent detection as a question-answering retrieval task by treating utterances and intent names as questions and answers. To that end, we utilize a question-answering retrieval architecture and adopt a two stages training schema with batch contrastive loss. In the pre-training stage, we improve query representations through self-supervised training. Then, in the fine-tuning stage, we increase contextualized token-level similarity scores between queries and answers from the same …
For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the intents from noisy online chats or voice transcripts. Simple clustering approaches are not suited to intent-sparse dialogues. To solve this intent-landscape task, we propose an unsupervised pipeline that extracts the intents and the taxonomy of intents from real-world dialogues. Our pipeline mines intent-span candidates with an extractive Question-Answering…
In this paper, we propose to use a set of simple, uniform in architecture LSTM-based models to recover different kinds of temporal relations from text. Using the shortest dependency path between entities as input, the same architecture is used to extract intra-sentence, cross-sentence, and document creation time relations. A "double-checking" technique reverses entity pairs in classification, boosting the recall of positive cases and reducing misclassifications between opposite classes. An efficient pruning algorithm resolves conflicts globally. Evaluated on QA-TempEval (SemEval2015 Task 5), o…
University of Maryland, College Park（马里兰大学大学公园分校）；Microsoft Research（微软研究院）
Recent work in semantic parsing for question answering has focused on long and complicated questions, many of which would seem unnatural if asked in a normal conversation between two humans. In an effort to explore a conversational QA setting, we present a more realistic task: answering sequences of simple but inter-related questions. We collect a dataset of 6,066 question sequences that inquire about semi-structured tables from Wikipedia, with 17,553 question-answer pairs in total. Existing QA systems face two major problems when evaluated on our dataset: (1) handling questions that contain c…
In the process of online storytelling, individual users create and consume highly diverse content that contains a great deal of implicit beliefs and not plainly expressed narrative. It is hard to manually detect these implicit beliefs, intentions and moral foundations of the writers. We study and investigate two different tasks, each of which reflect the difficulty of detecting an implicit user's knowledge, intent or belief that may be based on writer's moral foundation: 1) political perspective detection in news articles 2) identification of informational vs. conversational questions in commu…
University of Amsterdam（阿姆斯特丹大学）；Xerox Research Centre Europe（施乐欧洲研究中心）
We introduce an LSTM-based method for dynamically integrating several word-prediction experts to obtain a conditional language model which can be good simultaneously at several subtasks. We illustrate this general approach with an application to dialogue where we integrate a neural chat model, good at conversational aspects, with a neural question-answering model, good at retrieving precise information from a knowledge-base, and show how the integration combines the strengths of the independent components. We hope that this focused contribution will attract attention on the benefits of using s…
University of Amsterdam（阿姆斯特丹大学）；Microsoft Research（微软研究院）
Understanding audio-visual content and the ability to have an informative conversation about it have both been challenging areas for intelligent systems. The Audio Visual Scene-aware Dialog (AVSD) challenge, organized as a track of the Dialog System Technology Challenge 7 (DSTC7), proposes a combined task, where a system has to answer questions pertaining to a video given a dialogue with previous question-answer pairs and the video itself. We propose for this task a hierarchical encoder-decoder model which computes a multi-modal embedding of the dialogue context. It first embeds the dialogue h…
Harbin Institute of Technology, Shenzhen Graduate School（哈尔滨工业大学深圳研究生院）
In this paper, the answer selection problem in community question answering (CQA) is regarded as an answer sequence labeling task, and a novel approach is proposed based on the recurrent architecture for this problem. Our approach applies convolution neural networks (CNNs) to learning the joint representation of question-answer pair firstly, and then uses the joint representation as input of the long short-term memory (LSTM) to learn the answer sequence of a question for labeling the matching quality of each answer. Experiments conducted on the SemEval 2015 CQA dataset shows the effectiveness …
Many modern messaging systems allow fast and synchronous textual communication among many users. The resulting sequence of messages hides a more complicated structure in which independent sub-conversations are interwoven with one another. This poses a challenge for any task aiming to understand the content of the chat logs or gather information from them. The ability to disentangle these conversations is then tantamount to the success of many downstream tasks such as summarization and question answering. Structured information accompanying the text such as user turn, user mentions, timestamps,…
Massachusetts Institute of Technology（麻省理工学院）；MIT Media Lab（麻省理工学院媒体实验室）
As artificial intelligence (AI) becomes a prominent part of modern life, AI literacy is becoming important for all citizens, not just those in technology careers. Previous research in AI education materials has largely focused on the introduction of terminology as well as AI use cases and ethics, but few allow students to learn by creating their own machine learning models. Therefore, there is a need for enriching AI educational tools with more adaptable and flexible platforms for interested educators with any level of technical experience to utilize within their teaching material. As such, we…
Language Technologies Research Centre（语言技术研究中心）；KCIS, IIIT Hyderabad（印度理工学院海得拉巴分校KCIS）
With the instantaneous growth of text information, retrieving domain-oriented information from the text data has a broad range of applications in Information Retrieval and Natural language Processing. Thematic keywords give a compressed representation of the text. Usually, Domain Identification plays a significant role in Machine Translation, Text Summarization, Question Answering, Information Extraction, and Sentiment Analysis. In this paper, we proposed the Multichannel LSTM-CNN methodology for Technical Domain Identification for Telugu. This architecture was used and evaluated in the contex…
UC Berkeley（加州大学伯克利分校）；Facebook AI Research（Facebook人工智能研究院）
Although deep learning models have proven effective at solving problems in natural language processing, the mechanism by which they come to their conclusions is often unclear. As a result, these models are generally treated as black boxes, yielding no insight of the underlying learned patterns. In this paper we consider Long Short Term Memory networks (LSTMs) and demonstrate a new approach for tracking the importance of a given input to the LSTM for a given output. By identifying consistently important patterns of words, we are able to distill state of the art LSTMs on sentiment analysis and q…
Clarification resolution plays an important role in various information retrieval tasks such as interactive question answering and conversational search. In such context, the user often formulates their information needs as short and ambiguous queries, some popular search interfaces then prompt the user to confirm her intent (e.g. "Did you mean ... ?") or to rephrase if needed. When it comes to dialogue systems, having fluid user-bot exchanges is key to good user experience. In the absence of such clarification mechanism, one of the following responses is given to the user: 1) A direct answer,…
Baidu Research（百度研究院）；University of California, Los Angeles（加利福尼亚大学洛杉矶分校）
In this paper, we present the mQA model, which is able to answer questions about the content of an image. The answer can be a sentence, a phrase or a single word. Our model contains four components: a Long Short-Term Memory (LSTM) to extract the question representation, a Convolutional Neural Network (CNN) to extract the visual representation, an LSTM for storing the linguistic context in an answer, and a fusing component to combine the information from the first three components and generate the answer. We construct a Freestyle Multilingual Image Question Answering (FM-IQA) dataset to train a…
David R. Cheriton School of Computer Science（大卫·R·谢里顿计算机科学学院）；University of Waterloo（滑铁卢大学）
We examine the problem of question answering over knowledge graphs, focusing on simple questions that can be answered by the lookup of a single fact. Adopting a straightforward decomposition of the problem into entity detection, entity linking, relation prediction, and evidence combination, we explore simple yet strong baselines. On the popular SimpleQuestions dataset, we find that basic LSTMs and GRUs plus a few heuristics yield accuracies that approach the state of the art, and techniques that do not use neural networks also perform reasonably well. These results show that gains from sophist…
Reading and understanding text is one important component in computer aided diagnosis in clinical medicine, also being a major research problem in the field of NLP. In this work, we introduce a question-answering task called MedQA to study answering questions in clinical medicine using knowledge in a large-scale document collection. The aim of MedQA is to answer real-world questions with large-scale reading comprehension. We propose our solution SeaReader--a modular end-to-end reading comprehension model based on LSTM networks and dual-path attention architecture. The novel dual-path attention…
Documents exhibit sequential structure at multiple levels of abstraction (e.g., sentences, paragraphs, sections). These abstractions constitute a natural hierarchy for representing the context in which to infer the meaning of words and larger fragments of text. In this paper, we present CLSTM (Contextual LSTM), an extension of the recurrent neural network LSTM (Long-Short Term Memory) model, where we incorporate contextual features (e.g., topics) into the model. We evaluate CLSTM on three specific NLP tasks: word prediction, next sentence selection, and sentence topic prediction. Results from …
This project attempts to build a Question- Answering system in the News Domain, where Passages will be News articles, and anyone can ask a Question against it. We have built a span-based model using an Attention mechanism, where the model predicts the answer to a question as to the position of the start and end tokens in a paragraph. For training our model, we have used the Stanford Question and Answer (SQuAD 2.0) dataset[1]. To do well on SQuAD 2.0, systems must not only answer questions when possible but also determine when no answer is supported by the paragraph and abstain from answering. …
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Huawei Technologies（华为技术有限公司）；Jilin University（吉林大学）
User intent detection plays a critical role in question-answering and dialog systems. Most previous works treat intent detection as a classification problem where utterances are labeled with predefined intents. However, it is labor-intensive and time-consuming to label users' utterances as intents are diversely expressed and novel intents will continually be involved. Instead, we study the zero-shot intent detection problem, which aims to detect emerging user intents where no labeled utterances are currently available. We propose two capsule-based architectures: INTENT-CAPSNET that extracts se…
Machine comprehension of text is an important problem in natural language processing. A recently released dataset, the Stanford Question Answering Dataset (SQuAD), offers a large number of real questions and their answers created by humans through crowdsourcing. SQuAD provides a challenging testbed for evaluating machine comprehension algorithms, partly because compared with previous datasets, in SQuAD the answers do not come from a small set of candidate answers and they have variable lengths. We propose an end-to-end neural architecture for the task. The architecture is based on match-LSTM, …
Electrical and Computer Engineering, Duke University（杜克大学电气与计算机工程系）；Microsoft Research（微软研究院）；Bing（必应）；Business AI（商业人工智能）；Microsoft（微软）
Model compression is significant for the wide adoption of Recurrent Neural Networks (RNNs) in both user devices possessing limited resources and business clusters requiring quick responses to large-scale service requests. This work aims to learn structurally-sparse Long Short-Term Memory (LSTM) by reducing the sizes of basic structures within LSTM units, including input updates, gates, hidden states, cell states and outputs. Independently reducing the sizes of basic structures can result in inconsistent dimensions among them, and consequently, end up with invalid LSTM units. To overcome the pr…
IBM Research（IBM研究院）；Center for Information and Language Processing, LMU Munich（慕尼黑大学语言信息处理中心）；IBM Watson
Relation detection is a core component for many NLP applications including Knowledge Base Question Answering (KBQA). In this paper, we propose a hierarchical recurrent neural network enhanced by residual learning that detects KB relations given an input question. Our method uses deep residual bidirectional LSTMs to compare questions and relation names via different hierarchies of abstraction. Additionally, we propose a simple KBQA system that integrates entity linking and our proposed relation detector to enable one enhance another. Experimental results evidence that our approach achieves not …
Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support customer engagement, from call centres to chatbots and virtual agents. Recently, these systems have used Machine Learning (ML) and Natural Language Processing (NLP) to analyze large volumes of customer feedback and engagement data. The goal is to understand customers in context and provide meaningful answers across various channels. Despite multiple advances i…
University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；RMIT University（皇家墨尔本理工大学）；Rutgers University（罗格斯大学）；Alibaba Group（阿里巴巴集团）
Understanding and characterizing how people interact in information-seeking conversations is crucial in developing conversational search systems. In this paper, we introduce a new dataset designed for this purpose and use it to analyze information-seeking conversations by user intent distribution, co-occurrence, and flow patterns. The MSDialog dataset is a labeled dialog dataset of question answering (QA) interactions between information seekers and providers from an online forum on Microsoft products. The dataset contains more than 2,000 multi-turn QA dialogs with 10,000 utterances that are a…
SUNY Buffalo（布法罗纽约州立大学）；PARC（帕洛阿尔托研究中心）；United Technologies Research Center（联合技术研究中心）；Conduent Labs US（美国康杜恩特实验室）；LinkedIn（领英）
Question answering is an important and difficult task in the natural language processing domain, because many basic natural language processing tasks can be cast into a question answering task. Several deep neural network architectures have been developed recently, which employ memory and inference components to memorize and reason over text information, and generate answers to questions. However, a major drawback of many such models is that they are capable of only generating single-word answers. In addition, they require large amount of training data to generate accurate answers. In this pap…
We introduce GQA, a new dataset for real-world visual reasoning and compositional question answering, seeking to address key shortcomings of previous VQA datasets. We have developed a strong and robust question engine that leverages scene graph structures to create 22M diverse reasoning questions, all come with functional programs that represent their semantics. We use the programs to gain tight control over the answer distribution and present a new tunable smoothing technique to mitigate question biases. Accompanying the dataset is a suite of new metrics that evaluate essential qualities such…
University of Bonn（波恩大学）；Fraunhofer IAIS（弗劳恩霍夫智能分析与信息系统研究所）；L3S Research Center（L3S研究中心）；Leibniz Universität Hannover（汉诺威莱布尼茨大学）
Semantic Question Answering (SQA) systems automatically interpret user questions expressed in a natural language in terms of semantic queries. This process involves uncertainty, such that the resulting queries do not always accurately match the user intent, especially for more complex and less common questions. In this article, we aim to empower users in guiding SQA systems towards the intended semantic queries through interaction. We introduce IQA - an interaction scheme for SQA pipelines. This scheme facilitates seamless integration of user feedback in the question answering process and reli…
Fudan University（复旦大学）；Shanghai Collaborative Innovation Center of Intelligent Visual Computing（上海智能视觉计算协同创新中心）；Tencent（腾讯）
Text semantic matching is a fundamental task that has been widely used in various scenarios, such as community question answering, information retrieval, and recommendation. Most state-of-the-art matching models, e.g., BERT, directly perform text comparison by processing each word uniformly. However, a query sentence generally comprises content that calls for different levels of matching granularity. Specifically, keywords represent factual information such as action, entity, and event that should be strictly matched, while intents convey abstract concepts and ideas that can be paraphrased int…
This study evaluates the performances of an LSTM network for detecting and extracting the intent and content of com- mands for a financial chatbot. It presents two techniques, sequence to sequence learning and Multi-Task Learning, which might improve on the previous task.
Southwest Jiaotong University（西南交通大学）；MPI for Informatics（马克斯·普朗克信息学研究所）；Bosch Center for AI（博世人工智能中心）
Question answering over knowledge bases (KB-QA) poses challenges in handling complex questions that need to be decomposed into sub-questions. An important case, addressed here, is that of temporal questions, where cues for temporal relations need to be discovered and handled. We present TEQUILA, an enabler method for temporal QA that can run on top of any KB-QA engine. TEQUILA has four stages. It detects if a question has temporal intent. It decomposes and rewrites the question into non-temporal sub-questions and temporal constraints. Answers to sub-questions are then retrieved from the underl…
With the considerable growth of linked data, researchers have focused on how to increase the availability of semantic web technologies to provide practical usages for real life systems. Question answering systems are an example of real-life systems that communicate directly with end users, understand user intention and generate answers. End users do not care about the structural query language or the vocabulary of the knowledge base where the point of a problem arises. In this study, a question answering framework that converts Turkish natural language input into SPARQL queries in the geograph…
Sentence-level classification and sequential labeling are two fundamental tasks in language understanding. While these two tasks are usually modeled separately, in reality, they are often correlated, for example in intent classification and slot filling, or in topic classification and named-entity recognition. In order to utilize the potential benefits from their correlations, we propose a jointly trained model for learning the two tasks simultaneously via Long Short-Term Memory (LSTM) networks. This model predicts the sentence-level category and the word-level label sequence from the stepwise…
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）
Matching natural language sentences is central for many applications such as information retrieval and question answering. Existing deep models rely on a single sentence representation or multiple granularity representations for matching. However, such methods cannot well capture the contextualized local information in the matching process. To tackle this problem, we present a new deep architecture to match two sentences with multiple positional sentence representations. Specifically, each positional sentence representation is a sentence representation at this position, generated by a bidirect…
Common recurrent neural architectures scale poorly due to the intrinsic difficulty in parallelizing their state computations. In this work, we propose the Simple Recurrent Unit (SRU), a light recurrent unit that balances model capacity and scalability. SRU is designed to provide expressive recurrence, enable highly parallelized implementation, and comes with careful initialization to facilitate training of deep models. We demonstrate the effectiveness of SRU on multiple NLP tasks. SRU achieves 5--9x speed-up over cuDNN-optimized LSTM on classification and question answering datasets, and deliv…
Southwest Jiaotong University（西南交通大学）；IIT Bhilai（比莱印度理工学院）；Max Planck Institute for Informatics（马克斯·普朗克信息学研究所）
Question answering over knowledge graphs (KG-QA) is a vital topic in IR. Questions with temporal intent are a special class of practical importance, but have not received much attention in research. This work presents EXAQT, the first end-to-end system for answering complex temporal questions that have multiple entities and predicates, and associated temporal conditions. EXAQT answers natural language questions over KGs in two stages, one geared towards high recall, the other towards precision at top ranks. The first step computes question-relevant compact subgraphs within the KG, and judiciou…
University of Rochester（罗切斯特大学）；IBM T.J. Watson Research Center（IBM T.J. 沃森研究中心）
We propose a query-based generative model for solving both tasks of question generation (QG) and question an- swering (QA). The model follows the classic encoder- decoder framework. The encoder takes a passage and a query as input then performs query understanding by matching the query with the passage from multiple per- spectives. The decoder is an attention-based Long Short Term Memory (LSTM) model with copy and coverage mechanisms. In the QG task, a question is generated from the system given the passage and the target answer, whereas in the QA task, the answer is generated given the questi…
Complex Knowledge Base Question Answering is a popular area of research in the past decade. Recent public datasets have led to encouraging results in this field, but are mostly limited to English and only involve a small number of question types and relations, hindering research in more realistic settings and in languages other than English. In addition, few state-of-the-art KBQA models are trained on Wikidata, one of the most popular real-world knowledge bases. We propose CLC-QuAD, the first large scale complex Chinese semantic parsing dataset over Wikidata to address these challenges. Togeth…
University of Science and Technology of China（中国科学技术大学）；Baidu, Inc.（百度公司）
In the area of community question answering (CQA), answer selection and answer ranking are two tasks which are applied to help users quickly access valuable answers. Existing solutions mainly exploit the syntactic or semantic correlation between a question and its related answers (Q&A), where the multi-facet domain effects in CQA are still underexplored. In this paper, we propose a unified model, Enhanced Attentive Recurrent Neural Network (EARNN), for both answer selection and answer ranking tasks by taking full advantages of both Q&A semantics and multi-facet domain effects (i.e., topic effe…
University of Science and Technique of China（中国科学技术大学）
The study of question answering has received increasing attention in recent years. This work focuses on providing an answer that compatible with both user intent and conditioning information corresponding to the question, such as delivery status and stock information in e-commerce. However, these conditions may be wrong or incomplete in real-world applications. Although existing question answering systems have considered the external information, such as categorical attributes and triples in knowledge base, they all assume that the external information is correct and complete. To alleviate the…
Question Answering (QA) systems are used to provide proper responses to users' questions automatically. Sentence matching is an essential task in the QA systems and is usually reformulated as a Paraphrase Identification (PI) problem. Given a question, the aim of the task is to find the most similar question from a QA knowledge base. In this paper, we propose a Multi-task Sentence Encoding Model (MSEM) for the PI problem, wherein a connected graph is employed to depict the relation between sentences, and a multi-task learning model is applied to address both the sentence matching and sentence i…
The task of answering natural language questions over knowledge bases has received wide attention in recent years. Various deep learning architectures have been proposed for this task. However, architectural design choices are typically not systematically compared nor evaluated under the same conditions. In this paper, we contribute to a better understanding of the impact of architectural design choices by evaluating four different architectures under the same conditions. We address the task of answering simple questions, consisting in predicting the subject and predicate of a triple given a q…
Budapest University of Technology and Economics（布达佩斯技术与经济大学）
Self-attention networks (SAN) have shown promising performance in various Natural Language Processing (NLP) scenarios, especially in machine translation. One of the main points of SANs is the strength of capturing long-range and multi-scale dependencies from the data. In this paper, we present a novel intent detection system which is based on a self-attention network and a Bi-LSTM. Our approach shows improvement by using a transformer model and deep averaging network-based universal sentence encoder compared to previous solutions. We evaluate the system on Snips, Smart Speaker, Smart Lights, a…
