物联网（IoT）服务质量评估框架SERVERS-Framework概念文件
A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services
摘要：
服务质量在创新产品和服务的可用性方面具有至关重要的地位。随着技术创新使生活同步和有效，物联网（IoT）是到处讨论的问题。从用户的角度来看，物联网服务总是被各种安全和性能的系统特性所包围。服务质量模型可以更好地呈现这种技术客户的偏好。摘要本研究旨在建立物联网服务质量的理论模型。基于现有的服务质量模型和物联网领域的文献，提出了一个物联网服务质量的概念化和度量框架。本研究建立了包含四个维度（即，隐私、功能、效率和有形性）。这些维度是必不可少的，并倾向于用户对物联网服务的偏好。本文通过建立一个全面的客户质量感知框架，为物联网服务的研究做出了贡献。该模型将预测与物联网（IoT）相关的用户的信息保密性的表达。本研究将增进对现代科技服务品质的了解，并协助企业设计出富有成效的服务结构。
英文摘要：
Service quality possesses the vital prominence in usability of innovative products and services. As technological innovation has made the life synchronized and effective, Internet of Things (IoT) is matter of discussion everywhere. From users' perspective, IoT services are always embraced by various system characteristics of security and performance. A service quality model can better present the preference of such technology customers. the study intends to project theoretical model of service quality for internet of things (IoT). Based on the existing models of service quality and the literature in internet of things, a framework is proposed to conceptualize and measure service quality for internet of things.This study established the IoT-Servqual model with four dimensions (i.e., Privacy, Functionality, Efficiency, and Tangibility) of multiple service quality models. These dimensions are essential and inclined towards the users' leaning of IoT Services. This paper contributes to research on internet of things services by development of a comprehensive framework for customers' quality apprehension. This model will previse the expression of information secrecy of users related with internet of things (IoT). This research will advance understanding of service quality in modern day technology and assist firms to devise the fruitful service structure.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
