IT项目净收益与CIO对软件开发质量感知的关系研究
Exploring the relations between net benefits of IT projects and CIOs' perception of quality of software development disciplines
摘要：
软件开发企业一直面临着改进其管理技术和开发过程的压力。这些都是由几个学科，如需求获取，设计，编码，测试等，必须不断改进，并单独定制，以适应特定的软件开发项目。本文提出了一种评价方法，使企业能够提高开发过程的净效益，提高学科的质量和提高开发人员的满意度。我们的方法建立在卡诺的质量模型之上。基于对斯洛文尼亚1000强企业的实证研究，我们发现，在个别开发学科的软件开发方法的应用显着关系到IT项目的净效益。结果表明，不同类型的卡诺品质存在于个别学科。企业在改变测试或部署等必须的质量规范时应该谨慎，因为它们可能会严重破坏既定的例程，导致开发人员之间的极大不满，并显着降低收益。另一方面，改变有吸引力的质量规程，如需求获取，可以显着提高开发人员的满意度和利益，但不太可能破坏既定的例程。
英文摘要：
Software development enterprises are under consistent pressure to improve their management techniques and development processes. These are comprised of several disciplines like requirements acquisition, design, coding, testing, etc. that must be continuously improved and individually tailored to suit specific software development project. This paper presents an evaluation approach that enables the enterprises to increase development process net benefits by improving disciplines' quality and increasing developers' satisfaction. Our approach builds on Kano's model of quality. Based on an empirical study of top 1000 enterprises from Slovenia we find that application of software development methodologies in individual development disciplines significantly relates to net benefits of IT projects. The results show that different types of Kano quality are present in individual disciplines. Enterprises should be cautious when altering must-be quality disciplines like testing or deployment as they can significantly disrupt the established routines, cause great dissatisfaction between developers and significantly reduce benefits. On the other hand, changing the attractive quality disciplines like requirements acquisition can notably increase developers' satisfaction and benefits but is less likely to disrupt the established routines.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
