In this paper, a novel Generation-Evaluation framework is developed for multi-turn conversations with the objective of letting both participants know more about each other. For the sake of rational knowledge utilization and coherent conversation flow, a dialogue strategy which controls knowledge selection is instantiated and continuously adapted via reinforcement learning. Under the deployed strategy, knowledge grounded conversations are conducted with two dialogue agents. The generated dialogues are comprehensively evaluated on aspects like informativeness and coherence, which are aligned with our objective and human instinct. These assessments are integrated as a compound reward to guide the evolution of dialogue strategy via policy gradient. Comprehensive experiments have been carried out on the publicly available dataset, demonstrating that the proposed method outperforms the other state-of-the-art approaches significantly.
The University of Surrey(萨里大学);The University of Sheffield(谢菲尔德大学)
Medical dialogue generation aims to generate responses according to a history of dialogue turns between doctors and patients. Unlike open-domain dialogue generation, this requires background knowledge specific to the medical domain. Existing generative frameworks for medical dialogue generation fall short of incorporating domain-specific knowledge, especially with regard to medical terminology. In this paper, we propose a novel framework to improve medical dialogue generation by considering features centered on domain-specific terminology. We leverage an attention mechanism to incorporate term…
Unstructured documents serving as external knowledge of the dialogues help to generate more informative responses. Previous research focused on knowledge selection (KS) in the document with dialogue. However, dialogue history that is not related to the current dialogue may introduce noise in the KS processing. In this paper, we propose a Compare Aggregate Transformer (CAT) to jointly denoise the dialogue context and aggregate the document information for response generation. We designed two different comparison mechanisms to reduce noise (before and during decoding). In addition, we propose tw…
In this paper, we propose the scheme for annotating large-scale multi-party chat dialogues for discourse parsing and machine comprehension. The main goal of this project is to help understand multi-party dialogues. Our dataset is based on the Ubuntu Chat Corpus. For each multi-party dialogue, we annotate the discourse structure and question-answer pairs for dialogues. As we know, this is the first large scale corpus for multi-party dialogues discourse parsing, and we firstly propose the task for multi-party dialogues machine reading comprehension.
Cornell University(康奈尔大学);Tencent AI Lab(腾讯人工智能实验室);University of Washington(华盛顿大学);Allen Institute for Artificial Intelligence(艾伦人工智能研究所)
We present DREAM, the first dialogue-based multiple-choice reading comprehension dataset. Collected from English-as-a-foreign-language examinations designed by human experts to evaluate the comprehension level of Chinese learners of English, our dataset contains 10,197 multiple-choice questions for 6,444 dialogues. In contrast to existing reading comprehension datasets, DREAM is the first to focus on in-depth multi-turn multi-party dialogue understanding. DREAM is likely to present significant challenges for existing reading comprehension systems: 84% of answers are non-extractive, 85% of ques…
Multi-turn dialogue reading comprehension aims to teach machines to read dialogue contexts and solve tasks such as response selection and answering questions. The major challenges involve noisy history contexts and especial prerequisites of commonsense knowledge that is unseen in the given material. Existing works mainly focus on context and response matching approaches. This work thus makes the first attempt to tackle the above two challenges by extracting substantially important turns as pivot utterances and utilizing external knowledge to enhance the representation of context. We propose a …
Zhejiang University(浙江大学);University of Technology Sydney(悉尼科技大学)
Medication recommendation is a crucial task for intelligent healthcare systems. Previous studies mainly recommend medications with electronic health records (EHRs). However, some details of interactions between doctors and patients may be ignored or omitted in EHRs, which are essential for automatic medication recommendation. Therefore, we make the first attempt to recommend medications with the conversations between doctors and patients. In this work, we construct DIALMED, the first high-quality dataset for medical dialogue-based medication recommendation task. It contains 11,996 medical dial…
Current Knowledge-Grounded Dialogue Generation (KDG) models specialize in producing rational and factual responses. However, to establish long-term relationships with users, the KDG model needs the capability to generate responses in a desired style or attribute. Thus, we study a new problem: Stylized Knowledge-Grounded Dialogue Generation (SKDG). It presents two challenges: (1) How to train a SKDG model where no <context, knowledge, stylized response> triples are available. (2) How to cohere with context and preserve the knowledge when generating a stylized response. In this paper, we propose…
East China University of Science and Technology(华东理工大学);Tongji University(同济大学)
The medical dialogue system is a promising application that can provide great convenience for patients. The dialogue state tracking (DST) module in the medical dialogue system which interprets utterances into the machine-readable structure for downstream tasks is particularly challenging. Firstly, the states need to be able to represent compound entities such as symptoms with their body part or diseases with degrees of severity to provide enough information for decision support. Secondly, these named entities in the utterance might be discontinuous and scattered across sentences and speakers. …
We study a symmetric collaborative dialogue setting in which two agents, each with private knowledge, must strategically communicate to achieve a common goal. The open-ended dialogue state in this setting poses new challenges for existing dialogue systems. We collected a dataset of 11K human-human dialogues, which exhibits interesting lexical, semantic, and strategic elements. To model both structured knowledge and unstructured language, we propose a neural model with dynamic knowledge graph embeddings that evolve as the dialogue progresses. Automatic and human evaluations show that our model …
Dialogue bots have been widely applied in customer service scenarios to provide timely and user-friendly experience. These bots must classify the appropriate domain of a dialogue, understand the intent of users, and generate proper responses. Existing dialogue pre-training models are designed only for several dialogue tasks and ignore weakly-supervised expert knowledge in customer service dialogues. In this paper, we propose a novel unified knowledge prompt pre-training framework, UFA (\textbf{U}nified Model \textbf{F}or \textbf{A}ll Tasks), for customer service dialogues. We formulate all the…
Knowledge graph-based dialogue systems can narrow down knowledge candidates for generating informative and diverse responses with the use of prior information, e.g., triple attributes or graph paths. However, most current knowledge graph (KG) cover incomplete domain-specific knowledge. To overcome this drawback, we propose a knowledge graph based proactive dialogue generation model (KgDg) with three components, improved model-agnostic meta-learning algorithm (MAML), knowledge selection in knowledge triplets embedding, and knowledge aware proactive response generator. For knowledge triplets emb…
Abstractive dialogue summarization is the task of capturing the highlights of a dialogue and rewriting them into a concise version. In this paper, we present a novel multi-speaker dialogue summarizer to demonstrate how large-scale commonsense knowledge can facilitate dialogue understanding and summary generation. In detail, we consider utterance and commonsense knowledge as two different types of data and design a Dialogue Heterogeneous Graph Network (D-HGN) for modeling both information. Meanwhile, we also add speakers as heterogeneous nodes to facilitate information flow. Experimental result…
Knowledge graph-based dialogue systems are capable of generating more informative responses and can implement sophisticated reasoning mechanisms. However, these models do not take into account the sparseness and incompleteness of knowledge graph (KG)and current dialogue models cannot be applied to dynamic KG. This paper proposes a dynamic Knowledge graph-based dialogue generation method with improved adversarial Meta-Learning (KDAD). KDAD formulates dynamic knowledge triples as a problem of adversarial attack and incorporates the objective of quickly adapting to dynamic knowledge-aware dialogu…
University of Washington(华盛顿大学);Allen Institute for AI(艾伦人工智能研究院)
Identifying relevant knowledge to be used in conversational systems that are grounded in long documents is critical to effective response generation. We introduce a knowledge identification model that leverages the document structure to provide dialogue-contextualized passage encodings and better locate knowledge relevant to the conversation. An auxiliary loss captures the history of dialogue-document connections. We demonstrate the effectiveness of our model on two document-grounded conversational datasets and provide analyses showing generalization to unseen documents and long dialogue conte…
Modern spoken language understanding (SLU) systems rely on sophisticated semantic notions revealed in single utterances to detect intents and slots. However, they lack the capability of modeling multi-turn dynamics within a dialogue particularly in long-term slot contexts. Without external knowledge, depending on limited linguistic legitimacy within a word sequence may overlook deep semantic information across dialogue turns. In this paper, we propose to equip a BERT-based joint model with a knowledge attention module to mutually leverage dialogue contexts between two SLU tasks. A gating mecha…
While neural conversation models have shown great potentials towards generating informative and engaging responses via introducing external knowledge, learning such a model often requires knowledge-grounded dialogues that are difficult to obtain. To overcome the data challenge and reduce the cost of building a knowledge-grounded dialogue system, we explore the problem under a zero-resource setting by assuming no context-knowledge-response triples are needed for training. To this end, we propose representing the knowledge that bridges a context and a response and the way that the knowledge is e…
We study knowledge-grounded dialogue generation with pre-trained language models. Instead of pursuing new state-of-the-art on benchmarks, we try to understand if the knowledge stored in parameters of the pre-trained models is already enough to ground open domain dialogues, and thus allows us to get rid of the dependency on external knowledge sources in generation. Through extensive experiments on benchmarks, we find that by fine-tuning with a few dialogues containing knowledge, the pre-trained language models can outperform the state-of-the-art model that requires external knowledge in automat…
South China University of Technology(华南理工大学);Shenzhen Institutes of Advanced Technology, Chinese Academy of Sciences(中国科学院深圳先进技术研究院);Tencent AI Lab(腾讯人工智能实验室);Harbin Institute of Technology (Shenzhen)(哈尔滨工业大学(深圳))
Neural network models usually suffer from the challenge of incorporating commonsense knowledge into the open-domain dialogue systems. In this paper, we propose a novel knowledge-aware dialogue generation model (called TransDG), which transfers question representation and knowledge matching abilities from knowledge base question answering (KBQA) task to facilitate the utterance understanding and factual knowledge selection for dialogue generation. In addition, we propose a response guiding attention and a multi-step decoding strategy to steer our model to focus on relevant features for response…
Columbia University(哥伦比亚大学);Microsoft Research(微软研究院)
Knowledge-grounded dialogue systems are challenging to build due to the lack of training data and heterogeneous knowledge sources. Existing systems perform poorly on unseen topics due to limited topics covered in the training data. In addition, heterogeneous knowledge sources make it challenging for systems to generalize to other tasks because knowledge sources in different knowledge representations require different knowledge encoders. To address these challenges, we present PLUG, a language model that homogenizes different knowledge sources to a unified knowledge representation for knowledge…
University of California, Santa Barbara(加州大学圣巴巴拉分校);Meta
Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a dialogue system that conducts both types of conversations effectively. In this work, we investigate how task-oriented dialogue and knowledge-grounded chit-chat can be effectively integrated into a single model. To this end, we create a new dataset, KETOD (Knowledge-Enriched Task-Oriented Dialogue), where we naturally enrich task-oriented dialogues with chit-ch…
University College London(伦敦大学学院);Huawei Noah’s Ark Lab(华为诺亚方舟实验室)
To alleviate the problem of structured databases' limited coverage, recent task-oriented dialogue systems incorporate external unstructured knowledge to guide the generation of system responses. However, these usually use word or sentence level similarities to detect the relevant knowledge context, which only partially capture the topical level relevance. In this paper, we examine how to better integrate topical information in knowledge grounded task-oriented dialogue and propose ``Topic-Aware Response Generation'' (TARG), an end-to-end response generation model. TARG incorporates multiple top…
University of California, Santa Barbara(加州大学圣塔芭芭拉分校);Google Research(谷歌研究院)
Dialogue generation has been successfully learned from scratch by neural networks, but tends to produce the same general response, e.g., "what are you talking about?", in many conversations. To reduce this homogeneity, external knowledge such as the speaker's profile and domain knowledge is applied as an additional condition to diversify a model's output. The required knowledge to develop an effective conversation, however, is not always available, which is different from prior work's assumption that a model always has acquired sufficient knowledge before chatting. This problem can be detrimen…
Sun Yat-Sen University(中山大学);Soochow University(苏州大学);Dark Matter AI Inc.(暗物质人工智能公司)
Beyond current conversational chatbots or task-oriented dialogue systems that have attracted increasing attention, we move forward to develop a dialogue system for automatic medical diagnosis that converses with patients to collect additional symptoms beyond their self-reports and automatically makes a diagnosis. Besides the challenges for conversational dialogue systems (e.g. topic transition coherency and question understanding), automatic medical diagnosis further poses more critical requirements for the dialogue rationality in the context of medical knowledge and symptom-disease relations.…
Research Center for Social Computing and Information Retrieval(社会计算与信息检索研究中心);Harbin Institute of Technology(哈尔滨工业大学)
Classic pipeline models for task-oriented dialogue system require explicit modeling the dialogue states and hand-crafted action spaces to query a domain-specific knowledge base. Conversely, sequence-to-sequence models learn to map dialogue history to the response in current turn without explicit knowledge base querying. In this work, we propose a novel framework that leverages the advantages of classic pipeline and sequence-to-sequence models. Our framework models a dialogue state as a fixed-size distributed representation and use this representation to query a knowledge base via an attention …
Wangxuan Institute of Computer Technology, Peking University(北京大学王选计算机研究所);Center for Data Science, AAIS, Peking University(北京大学人工智能研究院数据科学中心);Meituan(美团);Microsoft Corporation(微软公司);Beijing Academy of Artificial Intelligence (BAAI)(北京人工智能研究院)
We study knowledge-grounded dialogue generation with pre-trained language models. To leverage the redundant external knowledge under capacity constraint, we propose equipping response generation defined by a pre-trained language model with a knowledge selection module, and an unsupervised approach to jointly optimizing knowledge selection and response generation with unlabeled dialogues. Empirical results on two benchmarks indicate that our model can significantly outperform state-of-the-art methods in both automatic evaluation and human judgment.
Knowledge-grounded dialogue is a task of generating an informative response based on both discourse context and external knowledge. As we focus on better modeling the knowledge selection in the multi-turn knowledge-grounded dialogue, we propose a sequential latent variable model as the first approach to this matter. The model named sequential knowledge transformer (SKT) can keep track of the prior and posterior distribution over knowledge; as a result, it can not only reduce the ambiguity caused from the diversity in knowledge selection of conversation but also better leverage the response inf…
Shanghai University of Electric Power(上海电力大学);Tongji University(同济大学);University of Munich(慕尼黑大学);Alibaba Local Life Service Co., Ltd(阿里巴巴本地生活服务有限公司)
Open-domain multi-turn conversations normally face the challenges of how to enrich and expand the content of the conversation. Recently, many approaches based on external knowledge are proposed to generate rich semantic and information conversation. Two types of knowledge have been studied for knowledge-aware open-domain dialogue generation: structured triples from knowledge graphs and unstructured texts from documents. To take both advantages of abundant unstructured latent knowledge in the documents and the information expansion capabilities of the structured knowledge graph, this paper pres…
Recently, the practical deployment of open-domain dialogue systems has been plagued by the knowledge issue of information deficiency and factual inaccuracy. To this end, we introduce PLATO-K based on two-stage dialogic learning to strengthen internal knowledge memorization and external knowledge exploitation. In the first stage, PLATO-K learns through massive dialogue corpora and memorizes essential knowledge into model parameters. In the second stage, PLATO-K mimics human beings to search for external information and to leverage the knowledge in response generation. Extensive experiments reve…
University of Bonn(波恩大学);Fraunhofer IAIS(弗劳恩霍夫智能分析与信息系统研究所)
Generating knowledge grounded responses in both goal and non-goal oriented dialogue systems is an important research challenge. Knowledge Graphs (KG) can be viewed as an abstraction of the real world, which can potentially facilitate a dialogue system to produce knowledge grounded responses. However, integrating KGs into the dialogue generation process in an end-to-end manner is a non-trivial task. This paper proposes a novel architecture for integrating KGs into the response generation process by training a BERT model that learns to answer using the elements of the KG (entities and relations)…
School of Computer Science and Technology, Shandong University(山东大学计算机科学与技术学院);Tencent AI Lab(腾讯人工智能实验室);Department of Computer Science, The University of Hong Kong(香港大学计算机科学系)
Lack of external knowledge makes empathetic dialogue systems difficult to perceive implicit emotions and learn emotional interactions from limited dialogue history. To address the above problems, we propose to leverage external knowledge, including commonsense knowledge and emotional lexical knowledge, to explicitly understand and express emotions in empathetic dialogue generation. We first enrich the dialogue history by jointly interacting with external knowledge and construct an emotional context graph. Then we learn emotional context representations from the knowledge-enriched emotional con…
Wangxuan Institute of Computer Technology, Peking University(北京大学王选计算机技术研究所);Center for Data Science, AAIS, Peking University(北京大学人工智能研究院数据科学中心);Microsoft Corporation(微软公司);Beijing Academy of Artificial Intelligence (BAAI)(北京人工智能研究院)
Responding with knowledge has been recognized as an important capability for an intelligent conversational agent. Yet knowledge-grounded dialogues, as training data for learning such a response generation model, are difficult to obtain. Motivated by the challenge in practice, we consider knowledge-grounded dialogue generation under a natural assumption that only limited training examples are available. In such a low-resource setting, we devise a disentangled response decoder in order to isolate parameters that depend on knowledge-grounded dialogues from the entire generation model. By this mea…
The pre-trained conversational models still fail to capture the implicit commonsense (CS) knowledge hidden in the dialogue interaction, even though they were pre-trained with an enormous dataset. In order to build a dialogue agent with CS capability, we firstly inject external knowledge into a pre-trained conversational model to establish basic commonsense through efficient Adapter tuning (Section 4). Secondly, we propose the ``two-way learning'' method to enable the bidirectional relationship between CS knowledge and sentence pairs so that the model can generate a sentence given the CS triple…
Fraunhofer IAIS(弗劳恩霍夫智能分析与信息系统研究所);University of Bonn(波恩大学);Volkswagen Group Research(大众汽车集团研究部)
Non-goal oriented, generative dialogue systems lack the ability to generate answers with grounded facts. A knowledge graph can be considered an abstraction of the real world consisting of well-grounded facts. This paper addresses the problem of generating well grounded responses by integrating knowledge graphs into the dialogue systems response generation process, in an end-to-end manner. A dataset for nongoal oriented dialogues is proposed in this paper in the domain of soccer, conversing on different clubs and national teams along with a knowledge graph for each of these teams. A novel neura…
Knowledge-grounded dialogue is a task of generating a fluent and informative response based on both conversation context and a collection of external knowledge, in which knowledge selection plays an important role and attracts more and more research interest. However, most existing models either select only one knowledge or use all knowledge for responses generation. The former may lose valuable information in discarded knowledge, while the latter may bring a lot of noise. At the same time, many approaches need to train the knowledge selector with knowledge labels that indicate ground-truth kn…
Beijing Institute of Technology(北京理工大学);Peking University(北京大学)
Human dialogues are scenario-based and appropriate responses generally relate to the latent context knowledge entailed by the specific scenario. To enable responses that are more meaningful and context-specific, we propose to improve generative dialogue systems from the scenario perspective, where both dialogue history and future conversation are taken into account to implicitly reconstruct the scenario knowledge. More importantly, the conversation scenarios are further internalized using imitation learning framework, where the conventional dialogue model that has no access to future conversat…
Incorporating external knowledge sources effectively in conversations is a longstanding problem in open-domain dialogue research. The existing literature on open-domain knowledge selection is limited and makes certain brittle assumptions on knowledge sources to simplify the overall task (Dinan et al., 2019), such as the existence of a single relevant knowledge sentence per context. In this work, we evaluate the existing state of open-domain conversation knowledge selection, showing where the existing methodologies regarding data and evaluation are flawed. We then improve on them by proposing a…
Goal-oriented dialogue systems are now being widely adopted in industry where it is of key importance to maintain a rapid prototyping cycle for new products and domains. Data-driven dialogue system development has to be adapted to meet this requirement --- therefore, reducing the amount of data and annotations necessary for training such systems is a central research problem. In this paper, we present the Dialogue Knowledge Transfer Network (DiKTNet), a state-of-the-art approach to goal-oriented dialogue generation which only uses a few example dialogues (i.e. few-shot learning), none of which…
Robust dialogue belief tracking is a key component in maintaining good quality dialogue systems. The tasks that dialogue systems are trying to solve are becoming increasingly complex, requiring scalability to multi domain, semantically rich dialogues. However, most current approaches have difficulty scaling up with domains because of the dependency of the model parameters on the dialogue ontology. In this paper, a novel approach is introduced that fully utilizes semantic similarity between dialogue utterances and the ontology terms, allowing the information to be shared across domains. The eva…
Georgia Institute of Technology(佐治亚理工学院);Amazon(亚马逊)
With the demanding need for deploying dialogue systems in new domains with less cost, zero-shot dialogue state tracking (DST), which tracks user's requirements in task-oriented dialogues without training on desired domains, draws attention increasingly. Although prior works have leveraged question-answering (QA) data to reduce the need for in-domain training in DST, they fail to explicitly model knowledge transfer and fusion for tracking dialogue states. To address this issue, we propose CoFunDST, which is trained on domain-agnostic QA datasets and directly uses candidate choices of slot-value…
The Hebrew University of Jerusalem(耶路撒冷希伯来大学);Google Research(谷歌研究院)
Neural knowledge-grounded generative models for dialogue often produce content that is factually inconsistent with the knowledge they rely on, making them unreliable and limiting their applicability. Inspired by recent work on evaluating factual consistency in abstractive summarization, we propose an automatic evaluation metric for factual consistency in knowledge-grounded dialogue using automatic question generation and question answering. Our metric, denoted $Q^2$, compares answer spans using natural language inference (NLI), instead of token-based matching as done in previous work. To foste…
University of Warwick(华威大学);Southeast University(东南大学)
Emotion detection in dialogues is challenging as it often requires the identification of thematic topics underlying a conversation, the relevant commonsense knowledge, and the intricate transition patterns between the affective states. In this paper, we propose a Topic-Driven Knowledge-Aware Transformer to handle the challenges above. We firstly design a topic-augmented language model (LM) with an additional layer specialized for topic detection. The topic-augmented LM is then combined with commonsense statements derived from a knowledge base based on the dialogue contextual information. Final…
Dialogue-based Relation Extraction (DRE) aims to predict the relation type of argument pairs that are mentioned in dialogue. The latest trigger-enhanced methods propose trigger prediction tasks to promote DRE. However, these methods are not able to fully leverage the trigger information and even bring noise to relation extraction. To solve these problems, we propose TLAG, which fully leverages the trigger and label-aware knowledge to guide the relation extraction. First, we design an adaptive trigger fusion module to fully leverage the trigger information. Then, we introduce label-aware knowle…
University of Alberta(阿尔伯塔大学);Google Research(谷歌研究院);New York University(纽约大学)
Knowledge-grounded dialogue systems powered by large language models often generate responses that, while fluent, are not attributable to a relevant source of information. Progress towards models that do not exhibit this issue requires evaluation metrics that can quantify its prevalence. To this end, we introduce the Benchmark for Evaluation of Grounded INteraction (BEGIN), comprised of 12k dialogue turns generated by neural dialogue systems trained on three knowledge-grounded dialogue corpora. We collect human annotations assessing the extent to which the models' responses can be attributed t…
Keeping the dialogue state in dialogue systems is a notoriously difficult task. We introduce an ontology-based dialogue manage(OntoDM), a dialogue manager that keeps the state of the conversation, provides a basis for anaphora resolution and drives the conversation via domain ontologies. The banking and finance area promises great potential for disambiguating the context via a rich set of products and specificity of proper nouns, named entities and verbs. We used ontologies both as a knowledge base and a basis for the dialogue manager; the knowledge base component and dialogue manager componen…
Existing pipelined task-oriented dialogue systems usually have difficulties adapting to unseen domains, whereas end-to-end systems are plagued by large-scale knowledge bases in practice. In this paper, we introduce a novel query-driven task-oriented dialogue system, namely Q-TOD. The essential information from the dialogue context is extracted into a query, which is further employed to retrieve relevant knowledge records for response generation. Firstly, as the query is in the form of natural language and not confined to the schema of the knowledge base, the issue of domain adaption is allevia…
Knowledge-grounded dialogue systems are intended to convey information that is based on evidence provided in a given source text. We discuss the challenges of training a generative neural dialogue model for such systems that is controlled to stay faithful to the evidence. Existing datasets contain a mix of conversational responses that are faithful to selected evidence as well as more subjective or chit-chat style responses. We propose different evaluation measures to disentangle these different styles of responses by quantifying the informativeness and objectivity. At training time, additiona…
Constructing a robust dialogue system on spoken conversations bring more challenge than written conversation. In this respect, DSTC10-Track2-Task2 is proposed, which aims to build a task-oriented dialogue (TOD) system incorporating unstructured external knowledge on a spoken conversation, extending DSTC9-Track1. This paper introduces our system containing four advanced methods: data construction, weighted negative sampling, post-training, and style transfer. We first automatically construct a large training data because DSTC10-Track2 does not release the official training set. For the knowledg…