发展中经济体服务提供的多租户问题：隐私、信任和可用性问题
Multi-Tenancy Issues with Service Delivery in Developing Economies: Privacy, Trust and Availability Concerns
摘要：
云计算是技术服务交付的一种新范式和创新。它用于IT支持的价值创造。云服务交付的无资本支出性质使其对许多中小企业非常有吸引力。但它背负着多租户问题;这项研究中突出的是对隐私，信任和可用性的关注。最终用户如何信任提供商来提供其敏感数据？他们的企业资产有多安全和保密？在常年停电（A.K.A. Dumsor），什么是可接受的可用带宽？我们对加纳这个发展中经济体的云服务提供商（CSP）和最终用户进行了抽样和采访。我们还收集了一些二手数据，以确定一些操作问题。结果表明，安全和服务水平协议（SLA）的隐私和信任问题方面的关键问题。同样，常年停电和安全是关键的可用性问题。这是预期的，因为最终用户将云服务用于关键任务信息资产，因此需要高可用性。其含义是，如果发展中经济体的中小企业要采用和接受云计算资源以获得IT支持的竞争优势，就必须解决网络安全问题。
英文摘要：
Cloud computing is a new paradigm and innovation in the technology service delivery. It is utilized for IT-enabled value creation. The capex-free nature of cloud service delivery renders it very attractive to many SMEs. But it is saddled with multi-tenancy issues; prominent under this study are concerns of privacy, trust and availability. How do end-users trust providers with their sensitive data? How secured and confidential are their corporate assets? Amidst the perennial power outages (a.k.a. Dumsor), what is the acceptable available uptime? We sampled and interviewed cloud service providers (CSPs) as well as end-users in Ghana, a developing economy. We also gleaned through some secondary data to ascertain some operational concerns. The results indicate that security and service level agreements (SLAs) are key concerns in respect of privacy and trust issues. Similarly, perennial power outages and security were key availability concerns. This was expected as end-users use cloud services for mission critical information assets, and so requires high availability. The implications are that the cyber-security concerns ought to be addressed if SMEs in developing economies are to adopt and accept cloud computing resources for IT-enabled competitive advantage.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
