可持续银行：经验与未来方向
Accessible Banking: Experiences and Future Directions
摘要：
这是一份简短的立场文件，借鉴了与英国银行业及其残疾人和老年客户在商业残疾论坛（Business Disability Forum）合作的经验，该论坛是一家由英国私营和公共部门企业资助的英国非营利成员组织。我们描述了一些常见的问题，残疾人客户使用现代银行技术，他们与英国法律和最佳实践。我们描述了一些最近的银行业创新，并希望他们可以提供更好的包容性和可访问的多渠道银行。
英文摘要：
This is a short position paper drawing on experience working with the UK banking industry and their disabled and ageing customers in the Business Disability Forum, a UK non-profit member organisation funded by a large body of UK private and public sector businesses. We describe some commonly reported problems of disabled customers who use modern banking technologies, relating them to UK law and best practice. We describe some of the recent banking industry innovations and the hope they may offer for improved inclusive and accessible multi-channel banking.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
