Process mining is a technique that performs an automatic analysis of business processes from a log of events with the promise of understanding how processes are executed in an organisation.
Several models have been proposed to address this problem, however, here we propose a different approach to deal with uncertainty. By uncertainty, we mean estimating the probability of some sequence of tasks occurring in a business process, given that only a subset of tasks may be observable.
In this sense, this work proposes a new approach to perform process mining using Bayesian Networks. These structures can take into account the probability of a task being present or absent in the business process. Moreover, Bayesian Networks are able to automatically learn these probabilities through mechanisms such as the maximum likelihood estimate and EM clustering.
Experiments made over a Loan Application Case study suggest that Bayesian Networks are adequate structures for process mining and enable a deep analysis of the business process model that can be used to answer queries about that process.
University of Georgia（佐治亚大学）；Indiana University（印第安纳大学）
Probabilistic Graphical Models (PGM) are very useful in the fields of machine learning and data mining. The crucial limitation of those models,however, is the scalability. The Bayesian Network, which is one of the most common PGMs used in machine learning and data mining, demonstrates this limitation when the training data consists of random variables, each of them has a large set of possible values. In the big data era, one would expect new extensions to the existing PGMs to handle the massive amount of data produced these days by computers, sensors and other electronic devices. With hierarch…
Federal Centre for Engineering Studies and Technological Education - CEFET/RJ（联邦工程与技术教育中心 - CEFET/RJ）
Using a weightless neural network architecture WiSARD we propose a straightforward graph to retina codification to represent business process graph flows avoiding kernels, and we present how WiSARD outperforms the classification performance with small training sets in the process mining context.
This paper is based on a previous publication [29]. Our work extends exception mining and outlier detection to the case of object-relational data. Object-relational data represent a complex heterogeneous network [12], which comprises objects of different types, links among these objects, also of different types, and attributes of these links. This special structure prohibits a direct vectorial data representation. We follow the well-established Exceptional Model Mining framework, which leverages machine learning models for exception mining: A object is exceptional to the extent that a model le…
In this paper, we introduce the increasing belief criterion in association rule mining. The criterion uses a recursive application of Bayes' theorem to compute a rule's belief. Extracted rules are required to have their belief increase with their last observation. We extend the taxonomy of association rule mining algorithms with a new branch for Bayesian rule mining~(BRM), which uses increasing belief as the rule selection criterion. In contrast, the well-established frequent association rule mining~(FRM) branch relies on the minimum-support concept to extract rules. We derive properties of th…
Nowadays, more and more process data are automatically recorded by information systems, and made available in the form of event logs. Process mining techniques enable process-centric analysis of data, including automatically discovering process models and checking if event data conform to a certain model. In this paper we analyze the previously unexplored setting of uncertain event logs: logs where quantified uncertainty is recorded together with the corresponding data. We define a taxonomy of uncertain event logs and models, and we examine the challenges that uncertainty poses on process disc…
Process mining is a subfield of process science that analyzes event data collected in databases called event logs. Recently, novel types of event data have become of interest due to the wide industrial application of process mining analyses. In this paper, we examine uncertain event data. Such data contain meta-attributes describing the amount of imprecision tied with attributes recorded in an event log. We provide examples of uncertain event data, present the state of the art in regard of uncertainty in process mining, and illustrate open challenges related to this research direction.
With the widespread adoption of process mining in organizations, the field of process science is seeing an increase in the demand for ad-hoc analysis techniques of non-standard event data. An example of such data are uncertain event data: events characterized by a described and quantified attribute imprecision. This paper outlines a research project aimed at developing process mining techniques able to extract insights from uncertain data. We set the basis for this research topic, recapitulate the available literature, and define a future outlook.
Chit-Chat or Deep Talk: Prompt Engineering for Process Mining
Peoples' Friendship University of Russia (RUDN University)（俄罗斯人民友谊大学（RUDN大学））；Joint Institute for Nuclear Research（联合核研究所）；Vrije Universiteit Amsterdam（阿姆斯特丹自由大学）；University of Skövde（舍夫德大学）
University of Vienna（维也纳大学）；Technical University of Munich（慕尼黑工业大学）
Decision mining enables the discovery of decision rules from event logs or streams, and constitutes an important part of in-depth analysis and optimisation of business processes. So far, decision mining has been merely applied in an ex-post way resulting in a snapshot of decision rules for the given chunk of log data. Online decision mining, by contrast, enables continuous monitoring of decision rule evolution and decision drift. Hence this paper presents an end-to-end approach for the discovery as well as monitoring of decision points and the corresponding decision rules during runtime, bridg…
University of Wollongong（伍伦贡大学）；University of Nevada（内华达大学）
Process analytic approaches play a critical role in supporting the practice of business process management and continuous process improvement by leveraging process-related data to identify performance bottlenecks, extracting insights about reducing costs and optimizing the utilization of available resources. Process analytic techniques often have to contend with real-world settings where available logs are noisy or incomplete. In this paper we present an approach that permits process analytics techniques to deliver value in the face of noisy/incomplete event logs. Our approach leverages knowle…
Sapienza University of Rome（罗马第一大学）；Free University of Bozen-Bolzano（博尔扎诺自由大学）
We propose Answer Set Programming (ASP) as an approach for modeling and solving problems from the area of Declarative Process Mining (DPM). We consider here three classical problems, namely, Log Generation, Conformance Checking, and Query Checking. These problems are addressed from both a control-flow and a data-aware perspective. The approach is based on the representation of process specifications as (finite-state) automata. Since these are strictly more expressive than the de facto DPM standard specification language DECLARE, more general specifications than those typical of DPM can be hand…
Process mining is widely used to diagnose processes and uncover performance and compliance problems. It is also possible to see relations between different behavioral aspects, e.g., cases that deviate more at the beginning of the process tend to get delayed in the later part of the process. However, correlations do not necessarily reveal causalities. Moreover, standard process mining diagnostics do not indicate how to improve the process. This is the reason we advocate the use of structural equation models and counterfactual reasoning. We use results from causal inference and adapt these to be…
Queensland University of Technology（昆士兰理工大学）；University of Tartu（塔尔图大学）
Business process deviance refers to the phenomenon whereby a subset of the executions of a business process deviate, in a negative or positive way, with respect to its expected or desirable outcomes. Deviant executions of a business process include those that violate compliance rules, or executions that undershoot or exceed performance targets. Deviance mining is concerned with uncovering the reasons for deviant executions by analyzing business process event logs. This article provides a systematic review and comparative evaluation of deviance mining approaches based on a family of data mining…
RWTH Aachen University（亚琛工业大学）；University of Pisa（比萨大学）
The recent increase in the availability of medical data, possible through automation and digitization of medical equipment, has enabled more accurate and complete analysis on patients' medical data through many branches of data science. In particular, medical records that include timestamps showing the history of a patient have enabled the representation of medical information as sequences of events, effectively allowing to perform process mining analyses. In this paper, we will present some preliminary findings obtained with established process mining techniques in regard of the medical data …
Process mining is a multi-purpose tool enabling organizations to improve their processes. One of the primary purposes of process mining is finding the root causes of performance or compliance problems in processes. The usual way of doing so is by gathering data from the process event log and other sources and then applying some data mining and machine learning techniques. However, the results of applying such techniques are not always acceptable. In many situations, this approach is prone to making obvious or unfair diagnoses and applying them may result in conclusions that are unsurprising or…
This paper presents an approach of using methods of process mining and rule-based artificial intelligence to analyze and understand study paths of students based on campus management system data and study program models. Process mining techniques are used to characterize successful study paths, as well as to detect and visualize deviations from expected plans. These insights are combined with recommendations and requirements of the corresponding study programs extracted from examination regulations. Here, event calculus and answer set programming are used to provide models of the study program…
RWTH Aachen University（亚琛工业大学）；Process and Data Science institute（过程与数据科学研究所）
Process mining provides ways to analyze business processes. Common process mining techniques consider the process as a whole. However, in real-life business processes, different behaviors exist that make the overall process too complex to interpret. Process comparison is a branch of process mining that isolates different behaviors of the process from each other by using process cubes. Process cubes organize event data using different dimensions. Each cell contains a set of events that can be used as an input to apply process mining techniques. Existing work on process cubes assume single case …
Several decision points exist in business processes (e.g., whether a purchase order needs a manager's approval or not), and different decisions are made for different process instances based on their characteristics (e.g., a purchase order higher than $500 needs a manager approval). Decision mining in process mining aims to describe/predict the routing of a process instance at a decision point of the process. By predicting the decision, one can take proactive actions to improve the process. For instance, when a bottleneck is developing in one of the possible decisions, one can predict the deci…
Among the many sources of event data available today, a prominent one is user interaction data. User activity may be recorded during the use of an application or website, resulting in a type of user interaction data often called click data. An obstacle to the analysis of click data using process mining is the lack of a case identifier in the data. In this paper, we show a case and user study for event-case correlation on click data, in the context of user interaction events from a mobility sharing company. To reconstruct the case notion of the process, we apply a novel method to aggregate user…
On the Potential of Large Language Models to Solve Semantics-Aware Process Mining Tasks
SAP Signavio；SAP SE；Center for Artificial Intelligence and Data Science（人工智能与数据科学中心）；University of Würzburg（乌尔姆大学）；Faculty of Computer Science（计算机科学学院）；University of Vienna（维也纳大学）
Process mining has emerged as a way to analyze the behavior of an organization by extracting knowledge from event logs and by offering techniques to discover, monitor and enhance real processes. In the discovery of process models, retrieving a complex one, i.e., a hardly readable process model, can hinder the extraction of information. Even in well-structured process models, there is information that cannot be obtained with the current techniques. In this paper, we present WoMine, an algorithm to retrieve frequent behavioural patterns from the model. Our approach searches in process models ext…
Eindhoven University of Technology（埃因霍温理工大学）；University of Tartu（塔尔图大学）
Sequential pattern mining techniques extract patterns corresponding to frequent subsequences from a sequence database. A practical limitation of these techniques is that they overload the user with too many patterns. Local Process Model (LPM) mining is an alternative approach coming from the field of process mining. While in traditional sequential pattern mining, a pattern describes one subsequence, an LPM captures a set of subsequences. Also, while traditional sequential patterns only match subsequences that are observed in the sequence database, an LPM may capture subsequences that are not e…
ABBYY；RWTH Aachen University（亚琛工业大学）；XPAN Law Partners（XPAN律师事务所）
The premise of this paper is that compliance with Trustworthy AI governance best practices and regulatory frameworks is an inherently fragmented process spanning across diverse organizational units, external stakeholders, and systems of record, resulting in process uncertainties and in compliance gaps that may expose organizations to reputational and regulatory risks. Moreover, there are complexities associated with meeting the specific dimensions of Trustworthy AI best practices such as data governance, conformance testing, quality assurance of AI model behaviors, transparency, accountability…
This paper presents a novel approach for automated analysis of process models discovered using process mining techniques. Process mining explores underlying processes hidden in the event data generated by various devices. Our proposed Inductive machine learning method was used to build business process models based on actual event log data obtained from a hotel's Property Management System (PMS). The PMS can be considered as a Multi Agent System (MAS) because it is integrated with a variety of external systems and IoT devices. Collected event log combines data on guests stay recorded by hotel …
Re-Thinking Process Mining in the AI-Based Agents Era
RWTH Aachen University（亚琛工业大学）；Fraunhofer FIT（弗劳恩霍夫应用信息技术研究所）；Higher Institute of Management of Sousse, University of Sousse（苏塞大学苏塞高等管理学院）；Eindhoven University of Technology（埃因霍温理工大学）；Process Insights, ECE Group Services（Process Insights公司（ECE集团服务））；Microsoft（微软公司）
Process mining techniques can help organizations to improve their operational processes. Organizations can benefit from process mining techniques in finding and amending the root causes of performance or compliance problems. Considering the volume of the data and the number of features captured by the information system of today's companies, the task of discovering the set of features that should be considered in root cause analysis can be quite involving. In this paper, we propose a method for finding the set of (aggregated) features with a possible effect on the problem. The root cause analy…
Adapted from biological sequence alignment, trace alignment is a process mining technique used to visualize and analyze workflow data. Any analysis done with this method, however, is affected by the alignment quality. The best existing trace alignment techniques use progressive guide-trees to heuristically approximate the optimal alignment in O(N2L2) time. These algorithms are heavily dependent on the selected guide-tree metric, often return sum-of-pairs-score-reducing errors that interfere with interpretation, and are computationally intensive for large datasets. To alleviate these issues, we…
Intelligent Cross-Organizational Process Mining: A Survey and New Perspectives
University of Oxford（牛津大学）；Peng Cheng Laboratory（鹏城实验室）；Institute for Infocomm Research, A*STAR（新加坡资讯通信研究院（新加坡科技研究局下属））；Fudan University（复旦大学）；Squirrel Ai Learning（松鼠AI智适应教育）
FIM Research Center, University of Applied Sciences Augsburg（奥格斯堡应用技术大学FIM研究中心）；FIM Research Center, University of Bayreuth（拜罗伊特大学FIM研究中心）；Project Group Business & Information Systems Engineering of the Fraunhofer FIT（弗劳恩霍夫应用信息处理研究所商业与信息系统工程项目组）
Process mining is one of the most active research streams in business process management. In recent years, numerous methods have been proposed for analyzing structured process data. Yet, in many cases, it is only the digitized parts of processes that are directly captured from process-aware information systems, and manual activities often result in blind spots. While the use of video cameras to observe these activities could help to fill this gap, a standardized approach to extracting event logs from unstructured video data remains lacking. Here, we propose a reference architecture to bridge t…
In process mining, precision measures are used to quantify how much a process model overapproximates the behavior seen in an event log. Although several measures have been proposed throughout the years, no research has been done to validate whether these measures achieve the intended aim of quantifying over-approximation in a consistent way for all models and logs. This paper fills this gap by postulating a number of axioms for quantifying precision consistently for any log and any model. Further, we show through counter-examples that none of the existing measures consistently quantifies preci…
