We propose a computational framework for identifying linguistic aspects of politeness. Our starting point is a new corpus of requests annotated for politeness, which we use to evaluate aspects of politeness theory and to uncover new interactions between politeness markers and context. These findings guide our construction of a classifier with domain-independent lexical and syntactic features operationalizing key components of politeness theory, such as indirection, deference, impersonalization and modality. Our classifier achieves close to human performance and is effective across domains. We use our framework to study the relationship between politeness and social power, showing that polite Wikipedia editors are more likely to achieve high status through elections, but, once elevated, they become less polite. We see a similar negative correlation between politeness and power on Stack Exchange, where users at the top of the reputation scale are less polite than those at the bottom. Finally, we apply our classifier to a preliminary analysis of politeness variation by gender and community.
University of Hamburg（汉堡大学）；SoftBank Robotics Europe（软银机器人欧洲公司）
Service robots need to show appropriate social behaviour in order to be deployed in social environments such as healthcare, education, retail, etc. Some of the main capabilities that robots should have are navigation and conversational skills. If the person is impatient, the person might want a robot to navigate faster and vice versa. Linguistic features that indicate politeness can provide social cues about a person's patient and impatient behaviour. The novelty presented in this paper is to dynamically incorporate politeness in robotic dialogue systems for navigation. Understanding the polit…
Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide users through tasks. The first component of the research in this paper applies statistical modeling techniques to understand conversations between users and human agents for customer service. Analyses show that social language used by human agents is associated with greater users' responsiveness and task completion. The second component of the research is the c…
Princeton University（普林斯顿大学）；University of Georgia（佐治亚大学）；Drexel University（德雷塞尔大学）
We create a computational framework for understanding social action and demonstrate how this framework can be used to build an open-source event detection tool with scalable statistical machine learning algorithms and a subsampled database of over 600 million geo-tagged Tweets from around the world. These Tweets were collected between April 1st, 2014 and April 30th, 2015, most notably when the Black Lives Matter movement began. We demonstrate how these methods can be used diagnostically-by researchers, government officials and the public-to understand peaceful and violent collective action at …
Between February 14, 2019 and March 4, 2019, a terrorist attack in Pulwama, Kashmir followed by retaliatory airstrikes led to rising tensions between India and Pakistan, two nuclear-armed countries. In this work, we examine polarizing messaging on Twitter during these events, particularly focusing on the positions of Indian and Pakistani politicians. We use a label propagation technique focused on hashtag co-occurrences to find polarizing tweets and users. Our analysis reveals that politicians in the ruling political party in India (BJP) used polarized hashtags and called for escalation of con…
University of Twente（特文特大学）；Tilburg University（蒂尔堡大学）；Netherlands Institute for Advanced Study in the Humanities and Social Sciences (NIAS)（荷兰人文社会科学高级研究院（NIAS））；Carnegie Mellon University（卡内基梅隆大学）；Erasmus University Rotterdam（伊拉斯姆斯大学鹿特丹分校）
Language is a social phenomenon and variation is inherent to its social nature. Recently, there has been a surge of interest within the computational linguistics (CL) community in the social dimension of language. In this article we present a survey of the emerging field of "Computational Sociolinguistics" that reflects this increased interest. We aim to provide a comprehensive overview of CL research on sociolinguistic themes, featuring topics such as the relation between language and social identity, language use in social interaction and multilingual communication. Moreover, we demonstrate …
University of Maryland, Baltimore County（马里兰大学巴尔的摩县分校）
Word embeddings improve the performance of NLP systems by revealing the hidden structural relationships between words. Despite their success in many applications, word embeddings have seen very little use in computational social science NLP tasks, presumably due to their reliance on big data, and to a lack of interpretability. I propose a probabilistic model-based word embedding method which can recover interpretable embeddings, without big data. The key insight is to leverage mixed membership modeling, in which global representations are shared, but individual entities (i.e. dictionary words)…
We use commercially available text analysis technology to process interview text data from a computational social science study. We find that topical clustering and terminological enrichment provide for convenient exploration and quantification of the responses. This makes it possible to generate and test hypotheses and to compare textual and non-textual variables, and saves analyst effort. We encourage studies in social science to use text analysis, especially for exploratory open-ended studies. We discuss how replicability requirements are met by text analysis technology. We note that the mo…
Sarcasm can be defined as saying or writing the opposite of what one truly wants to express, usually to insult, irritate, or amuse someone. Because of the obscure nature of sarcasm in textual data, detecting it is difficult and of great interest to the sentiment analysis research community. Though the research in sarcasm detection spans more than a decade, some significant advancements have been made recently, including employing unsupervised pre-trained transformers in multimodal environments and integrating context to identify sarcasm. In this study, we aim to provide a brief overview of rec…
Promising and worth-to-try future directions for advancing state-of-the-art surrogates methods of agent-based models in social and health computational sciences
Alan Turing Institute（艾伦·图灵研究所）；Utrecht University（乌得勒支大学）；University of Warwick（华威大学）；Carnegie Mellon University（卡内基梅隆大学）；Georgia Institute of Technology（佐治亚理工学院）；Cornell University（康奈尔大学）；Leiden University（莱顿大学）；University of London（伦敦大学）
In this article we describe our experiences with computational text analysis. We hope to achieve three primary goals. First, we aim to shed light on thorny issues not always at the forefront of discussions about computational text analysis methods. Second, we hope to provide a set of best practices for working with thick social and cultural concepts. Our guidance is based on our own experiences and is therefore inherently imperfect. Still, given our diversity of disciplinary backgrounds and research practices, we hope to capture a range of ideas and identify commonalities that will resonate fo…
This paper investigates how hate speech varies in systematic ways according to the identities it targets. Across multiple hate speech datasets annotated for targeted identities, we find that classifiers trained on hate speech targeting specific identity groups struggle to generalize to other targeted identities. This provides empirical evidence for differences in hate speech by target identity; we then investigate which patterns structure this variation. We find that the targeted demographic category (e.g. gender/sexuality or race/ethnicity) appears to have a greater effect on the language of …
