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arXiv 1107.4016cs.SEstat.AP
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与缺陷重新发现相关的风险管理

Metrics of Risk Associated with Defects Rediscovery

Andriy V. Miranskyy, Matthew Davison, Mark Reesor

摘要:

大量客户重新发现的软件缺陷会影响各种利益相关者,并可能:1)暗示软件制造商的质量保证(QA)过程中存在差距,2)导致软件制造商的支持和维护团队超负荷,以及3)消耗客户的资源,导致声誉损失和销售额下降。量化与重新发现缺陷相关的风险可以帮助所有这些缺陷持有者。在本章中,我们提出了一套量化风险所需的指标。这些度量旨在帮助:1)QA团队评估他们的过程; 2)支持和维护团队分配他们的资源; 3)客户评估与使用软件产品相关的风险。本文包括一个验证案例研究,应用风险度量的工业数据。为了计算指标,我们使用数学工具,如重尾Kappa分布和G/M/k排队模型。

英文摘要:

Software defects rediscovered by a large number of customers affect various stakeholders and may: 1) hint at gaps in a software manufacturer's Quality Assurance (QA) processes, 2) lead to an over-load of a software manufacturer's support and maintenance teams, and 3) consume customers' resources, leading to a loss of reputation and a decrease in sales. Quantifying risk associated with the rediscovery of defects can help all of these stake-holders. In this chapter we present a set of metrics needed to quantify the risks. The metrics are designed to help: 1) the QA team to assess their processes; 2) the support and maintenance teams to allocate their resources; and 3) the customers to assess the risk associated with using the software product. The paper includes a validation case study which applies the risk metrics to industrial data. To calculate the metrics we use mathematical instruments like the heavy-tailed Kappa distribution and the G/M/k queuing model.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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