组织间故障管理：管理架构的功能和组织核心方面
Inter-organizational fault management: Functional and organizational core aspects of management architectures
摘要：
在过去的十年里，外包--成功的，有时也是痛苦的--已经成为IT服务管理讨论中最热门的话题之一。IT服务外包给外部服务提供商，以减少在本组织内提供这些服务所需的工作量和开销。最近，IT服务提供商本身也开始外包服务部件，或与其他提供商进行非等级合作提供这些服务。将一个服务拆分为多个服务部分是一项重要的任务，因为它们必须由不同的提供者实现、操作和维护。这种组织间合作的一个关键方面是故障管理，因为快速可靠地定位和解决降低服务质量的问题至关重要。在这篇文章中，我们提出了一个全面的基于用例的需求分析的结果，为跨组织故障管理（ioFMA）的架构。此外，给出了ioFMA的组织各自的功能模型的概念。
英文摘要：
Outsourcing -- successful, and sometimes painful -- has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider in order to reduce the effort required for and overhead of delivering these services within the own organization. More recently also IT services providers themselves started to either outsource service parts or to deliver those services in a non-hierarchical cooperation with other providers. Splitting a service into several service parts is a non-trivial task as they have to be implemented, operated, and maintained by different providers. One key aspect of such inter-organizational cooperation is fault management, because it is crucial to locate and solve problems, which reduce the quality of service, quickly and reliably. In this article we present the results of a thorough use case based requirements analysis for an architecture for inter-organizational fault management (ioFMA). Furthermore, a concept of the organizational respective functional model of the ioFMA is given.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
