复杂医疗保健行业IT项目失败和成功的教训
Lessons from the Failure and Subsequent Success of a Complex Healthcare Sector IT Project
摘要：
本文认为，IT故障诊断为错误的技术或项目管理水平往往错误地指向故障的症状，而不是一个项目的潜在的社会复杂性（复杂性导致的人和团体的相互作用），这通常是实际的失败的根源。我们提出了一种新的方法，利益相关者影响分析，可用于识别与社会复杂性相关的风险，因为它是基于社会科学，心理学和管理科学的见解。本文以1992年伦敦救护车服务计算机辅助调度项目为例，证明了利益相关者影响分析的有效性，并表明，如果我们的方法被用来识别风险，并减轻风险，它会降低项目失败的风险。本文的原始贡献包括扩大现有的帐户的失败，通过检查失败的粒度级别没有看到其他地方，使潜在的社会复杂性的风险源被确定。
英文摘要：
This paper argues that IT failures diagnosed as errors at the technical or project management level are often mistakenly pointing to symptoms of failure rather than a project's underlying socio-complexity (complexity resulting from the interactions of people and groups) which is usually the actual source of failure. We propose a novel method, Stakeholder Impact Analysis, that can be used to identify risks associated with socio-complexity as it is grounded in insights from the social sciences, psychology and management science. This paper demonstrates the effectiveness of Stakeholder Impact Analysis by using the 1992 London Ambulance Service Computer Aided Dispatch project as a case study, and shows that had our method been used to identify the risks and had they been mitigated, it would have reduced the risk of project failure. This paper's original contribution comprises expanding upon existing accounts of failure by examining failures at a level of granularity not seen elsewhere that enables the underlying socio-complexity sources of risk to be identified.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
